Structured Vendor Management for Asset Support
Centralize and streamline your vendor relationships — from procurement to warranty to service history.
Our Vendor Management module enables you to maintain a structured, searchable database of all vendors linked to your assets. Whether you're managing hardware suppliers, service contractors, or equipment manufacturers, the platform gives you full visibility into vendor performance, contracts, and compliance — all in one place.
Screenshot: Vendor directory showing vendor profiles, AMC status, contract expiry dates, and linked assets
Key Capabilities
Vendor Directory
Maintain a centralized list of approved vendors with detailed profiles, including contact information, categories, regions served, and supported asset types.
Vendor-to-Asset Mapping
Link each asset to its respective vendor or service provider to simplify support follow-ups, maintenance scheduling, and warranty tracking.
Contract & SLA Tracking
Upload and manage vendor agreements, service level agreements (SLAs), and warranty documents — with expiry alerts and renewal reminders.
Service History & Feedback
Log vendor interactions, maintenance visits, and performance history per asset. Capture internal notes and ratings for vendor evaluation.
Warranty & Support Escalations
View warranty coverage per vendor, and quickly access contact information or support documents when assets need servicing or escalation.
Multi-Vendor Management
Manage multiple vendors per asset category — different vendors for procurement, installation, and servicing — all with full traceability.
Why It Matters
- Improves procurement and support coordination
- Simplifies warranty and AMC (Annual Maintenance Contract) tracking
- Helps evaluate vendor performance with real service data
- Reduces downtime through faster, organized vendor communication
- Enhances compliance with documented SLAs and contracts